Visitor Guidelines

Whether you’re here for an hour or for the day, we know that friends and family members can be an important part of the healing process. Take a look through our visitor guidelines and information so you can experience an enjoyable and productive visit with your loved one.

St. Joseph Healthcare and Emergency Department are open 24 hours a day, seven days a week.

Please note that visitors arriving after 8 p.m. are requested to enter through the Emergency Department doors and check-in. Visitors to the Intensive Care Unit (ICU) are at the discretion of the nurse. We recommend calling ahead to make sure you can visit.

To inquire about a patient’s room or telephone number, please call the hospital’s operator at (207) 907-1000, ext. 0.

Visitor Hours
We know that care and support doesn’t fall inside a neat schedule. That’s why St. Joseph Healthcare has adopted a patient and family-centered care model with traditional visiting hours from 8:00 am-8:00 pm daily, with no restrictions on number of visitors. Visitors for COVID Positive, COVID symptomatic patients, or patients otherwise on droplet precautions will be by exception only. Those under the age of 18 are allowed to visit. Non-appropriately aged children require a parent/guardian.

We will continue to have universal masking in place and enforced. We recognize the important role visitors have in the healing process for patients

Escorts
For surgical patients, we continue to ask that escorts stay in the waiting area, maintain 6 feet physical distancing, and always wear a mask.

For Endoscopy patients, escorts are asked to come back once the procedure is complete, or wait in the café, due to space limitations.

Emergency Department
As patients enter the ED for care, they will be prioritized based on need, to ensure they have a place to sit. Any support person or visitor must wait in their car until the patient is roomed. Once roomed, one visitor per patient is allowed.

Daily Mass
As of April 17, we will be resuming in-person daily mass service. All participants will be required to mask and maintain physical distance while in the chapel. It is requested that mass participants leave the hospital after service and do not travel to the cafeteria or other places within the hospital. This allows staff to continue to utilize the cafeteria for breaks and meals.

Dining on Campus

Sometimes, the normalcy of a family meal is enough to lift a patient’s spirits. Our cafeteria is located on the second floor of the hospital, and the hours of operation are:

  • Monday through Friday –  6:30 a.m. to 4:00 p.m.
  • Saturday and Sunday – 7:30 a.m. to 2:00 p.m.

These hours are subject to change.

Cold sandwiches, snacks and beverages available at all times when the Cafeteria is open.

Lodging

There are many nearby lodging options for family and friends during your hospital stay. You can learn more about our local lodging offering special discounts here. You can also learn more from our friendly volunteers at the Main Information Desk.

A Tobacco Free Campus

St. Joseph Healthcare is proud to be a tobacco-free environment as all forms of use, including smoking and vaping, are prohibited on our campus. If you are preparing for a hospital stay and have concerns regarding how you will respond physically or emotionally to our tobacco-free campus policy, we encourage you to speak with your health care provider. There are solutions that will help you control your cravings and reduce your dependence on tobacco products.

(207) 907-1000
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