Our commitment to quality, safety and experience is at the forefront of everything we do. We expect our entire staff to work collaboratively and perform each and every task to the best of their ability. We believe this is the key to providing an exceptional experience to our patients and their families, as well as our team members and providers.
Providing exceptional care for our community is at the forefront of all we do. With that goal in mind, St. Joseph is proud to be a DNV GL – Healthcare Accredited Hospital, meaning St. Joseph Healthcare demonstrated it meets or exceeds patient safety standards (Conditions of Participation) set forth by the U.S. Centers for Medicare and Medicaid Services.
- DNV GL Healthcare Accreditation
- We participate in CMS Overall Quality ratings
- ISO Certification ISO 9001 – Quality management
- Radiology certifications (CT, Nuclear Med, US, MRI)
- We participate in Hospital Safety Grades
- Blue Distinction Plus Designation – Spine Surgery Program
- Geriatric Emergency Department Accreditation (GEDA) Bronze level
We always aim to give our patients the best care and the most options — no matter what. That’s why we’ve teamed up with several organizations in the area to improve care and enhance the services we offer right here in the Bangor community.
Learn more about the organizations we currently partner with.
Learn more about the organizations we currently partner with[ABP1] .
- Outstanding Patient Experience Award, 2019, 2021
St. Joseph Healthcare, at its Bangor and Hampden offices, has been awarded recognition by the National Committee For Quality Assurance Patient-Centered Medical Home Program. The NCQA Patient-Centered Medical Home standards emphasize the use of systematic, patient-centered, coordinated care that supports access, communication and patient involvement.
To receive this recognition practices must meet certain criteria of a Patient-Centered Medical Home ensuring patients have:
- Access to care
- Care Coordination
- Care Management
- Tracking of Test Results/Referrals
- Continuous Quality Improvement
- Patient Experience Surveys- Improvements
“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “Recognition shows that St. Joseph Healthcare has the tools, systems and resources to provide its patients with the right care, at the right time.”
What is NCQA?
NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s website (ncqa.org) contains information to help consumers, employers and others make more – informed health care choices. NCQA can be found online at cqa.org, on Twitter @ncqa, on Facebook at facebook.com/NCQA.org/ and on LinkedIn at linkedin.com/company/ncqa.
Learn More About Our Quality, Safety and Patient Experience
To see how we compare with others on quality, safety and experience, you may visit any of the following websites:
Care Compare, a website maintained by the Centers for Medicare & Medicaid Services, allows the public to compare our quality of care with over 4,000 Medicare-certified hospitals across the country.
Our Commitment to Continuous Improvement
At St. Joseph Healthcare, we are always looking for ways to improve the care and experience we provide. In fact, our commitment to ongoing improvement has fueled our success and evolution for more than three-quarters of a century. We believe improvement begins with setting ambitious goals, and over the next three years, we are focusing on achieving the following:
- Obtain a 5 Star Quality Rating on Care Compare
- Achieve a Leapfrog Safety Grade of A
- Exceed national benchmarks for all publicly reported hospital metrics
- Continue our journey to become a High Reliability Organization (HRO)
For questions, please call our Director of Quality and Performance Improvement at (207) 907-1753.
We Value Your Feedback, Ideas and Concerns
At St. Joseph Healthcare, we value every patient we serve, as well as their loved ones and our team of dedicated employees and providers. That is why we never stop listening and working to improve the care and experience we provide. By taking time to share your feedback, ideas and concerns, you will help us identify where improvement is needed and inform the strategies and solutions we use to transform care.
Share Compliments and Feedback
Ensuring our patients receive high quality care and have a positive experience is our top priority. We want to hear about what went well and anything you feel could have improved. We use this information to both recognize our team members and providers for doing good work and to identify areas where we can improve. There are several options for sharing feedback. Please email our Patient Relations Coordinator or call 1-866-894-5534.
Our Patient and Family Advisory Council provides a formal opportunity for patients and families to get involved in St. Joseph Healthcare’s policy development and program development.
The Patient and Family Advisory Council aims to:
- Work with St. Joseph Healthcare and medical staff to promote family-centered care
- Collaborate with St. Joseph Healthcare and medical staff to improve the quality of care provided in both inpatient and outpatient settings
- Improve patient and family satisfaction
- Offer input to St. Joseph Healthcare leadership in planning and evaluating services, programs and policies
- Serve as a vital link between the hospital and community and promote a positive relationship between the two
- Contribute to the continuing education of present and future health care providers
If you would like more information on joining the Patient and Family Advisory Council, please call 207-907-1884
If the feedback you would like to share is more serious or you need immediate attention, please contact our Patient Relations Coordinator at 1-866-894-5534. If you wish to address your concerns further, you may contact:
Department of Health and Human Services
109 Capitol Street
11 State House Station
Augusta, Maine 04333
Phone: (207) 287-3707
FAX: (207) 287-3005
TTY: Maine relay 711
For Medicare Subscribers
Beneficiary and Family Centered Care Quality Improvement
Organization (BFCC-QIOs) BFCC-QIO Name: Kepro
Mailing Address: BFCC-QIO Program
5700 Lombardo Center Drive Suite 100 Seven Hills, OH 44131
Telephone: (888) 319.8452 • Fax: (844) 878.7921
TTY: (855) 843.4776